Privacy Policy

1. Operator & Legal Status

The domain https://taxeye.in/ (or any related domain used for the service) is a unit operated by Enterfirst Private Limited, a company incorporated under the provisions of the Companies Act, 2013.

The registered address is B-78, Block B, Sector 60, Noida, Uttar Pradesh, India- 201301.

This Privacy Policy applies to all platform users, professionals who use the platform for clients, website visitors, and individuals who contact us via email, phone, or other digital channels.

2. Legal Framework & Applicability

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and complies with the following Indian laws and regulations:

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2023
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Income Tax Act, 1961
• Goods and Services Tax (GST) laws and related compliance frameworks
• Other applicable laws and regulations

3. Scope of this Policy

This Privacy Policy explains how TaxEye collects, processes, stores, uses, and protects information when you access, use, upload notices, communicate, or subscribe through our platform.

By using the TaxEye platform or website, you consent to the practices described in this Privacy Policy.

4. Consent Notice

By continuing to use the TaxEye platform, you agree to the following:

• Your personal and professional data will be processed in accordance with this Privacy Policy.
• TaxEye may send compliance alerts, notice reminders, and regulatory updates through email, SMS, or in-platform notifications.
• Certain system notifications and compliance alerts are mandatory and cannot be opted out of, as they are essential to the functioning of the service.
• Promotional communications will only be sent with your consent.
• If your number is registered under the DND registry, promotional communications will only be sent after explicit consent.
• You may opt out of marketing communications at any time.

5. Information We Collect

TaxEye may collect the following types of information:

• Personal & contact information
• Client & compliance information
• Document & evidence vault data
• Platform usage & technical data
• AI assistance data
• Payment & subscription data
• Communication records

With user permission, TaxEye may also access some additional permissions:

• Device storage (for document uploads)
• Camera (for scanning notices or documents)
• Call features for contacting support
• Location data (limited to technical analytics)

6. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Enable tax notice tracking and compliance management
• Generate AI-assisted draft replies
• Store and manage evidence and documentation
• Send compliance alerts and reminders
• Improve platform functionality
• Monitor usage and system performance
• Provide customer support
• Prevent fraud, misuse, or unauthorized access
• Conduct analytics and product development
• Send newsletters or updates (with consent)
• Comply with legal or regulatory obligations

7. Data Sharing & Disclosure

TaxEye does not sell, rent, or trade user data. However, it may be shared only in the following situations:

• Authorized service providers strictly operate under confidentiality obligations
• Data may be disclosed when required by courts, government authorities, or tax regulators
• In the event of a merger, acquisition, or corporate restructuring

8. Data Retention

TaxEye retains user data only as long as necessary for:

• Providing services
• Maintaining compliance records
• Supporting user accounts
• Resolving disputes
• Meeting legal and regulatory obligations

Data that is no longer required will be securely deleted or anonymized.

9. Data Security

TaxEye implements industry-standard security measures, including:

• Data encryption
• Multi-factor authentication
• Role-based access controls
• Activity monitoring
• Audit logs

Despite these safeguards, no system on the internet is completely secure, and users should also follow secure practices.

10. Third-Party Links

Our platform may contain links to third-party websites or services. TaxEye does not control or take responsibility for the privacy practices of external websites. Users are advised to review their policies before sharing data.

11. Your Rights

Users have the following rights regarding their data:

• Access the personal information stored about them
• Request correction or updating of information
• Withdraw consent (subject to legal obligations)
• Request deletion of data where applicable
• File complaints regarding the misuse of personal data

Requests can be made through our contact details listed below.

12. Policy Updates

TaxEye may update this Privacy Policy from time to time. Changes become effective once published on the platform or website. Continued use of the service indicates acceptance of the updated policy.

13. Dispute Resolution & Governing Law

Any dispute arising out of this Privacy Policy shall be resolved through arbitration in Delhi, India, under the provisions of the Arbitration and Conciliation Act, 1996.

The courts of Delhi, India, shall have exclusive jurisdiction.

14. Contact Us

In case you have any questions, concerns, or requests regarding TaxEye, you may contact us using the details below: