Welcome to
TaxEye
Thank you for choosing TaxEye (ITR Filing platform for 100 million taxpayers). Your
satisfaction is our priority. Please review our refund policy outlined below:
Refund at
the choice of the client without any reason
TaxEye has a clear refund policy outlined for purchasers. If a buyer notifies TaxEye of their
intent to refund within the initial 4 hours via email to [email protected], they are eligible for a full 100%
refund. However, once this 4-hour window expires, no refunds will be processed.
Additionally, once an order has been assigned to professionals, regardless of the
circumstances, no refunds will be granted. If a purchaser remains non-responsive for more
than seven days, TaxEye reserves the right to cancel the order without issuing a refund.
It's important to note that refund approval is contingent upon the consultant's agreement.
In case of disputes arising between the client and the consultant, TaxEye disclaims
liability, treating such issues as individual matters to be resolved between the concerned
parties.
TaxEye's refund policy is time-sensitive, allowing a full refund if requested within the
first 4 hours. However, once the order is assigned or if there is no response from the
purchaser for more than seven days, no refunds will be provided. The ultimate decision on
refund approval rests with the consultant, introducing an additional layer to the process.
Disputes arising during this process are considered personal matters between the client and
the consultant, absolving TaxEye of any liability in such situations.
Understanding of Government Fees and Compliance
Before purchase, ensure understanding of applicable government fees, compliance
requirements, and necessary documents.
Failure to provide required information within 15 days deems services completed, and the
balance is payable.
Refund if
Professionals Can't Deliver Services
TaxEye's refund policy extends to situations where services cannot be delivered due to
unforeseen changes in the law, and the purchaser is unable to meet the revised regulatory
norms. In such cases, where the legal landscape undergoes modifications, rendering the
initially requested services impractical or non-compliant, no refunds will be processed.
This policy recognizes the external factors beyond TaxEye's control and emphasizes the
importance of purchasers staying informed about legal changes that may impact the
feasibility of their requested services. It positions TaxEye as an aggregator of legal
professionals who operate within the constraints of existing laws and regulations, and as
such, the inability to fulfil services due to legal changes does not qualify for a refund.
In cases where the assigned professionals either lack the requisite experience or decline to
undertake the assignment, TaxEye offers a solution by potentially reassigning the service
order to other professionals within its network. The refund request option becomes
applicable if, within a cooling period of 30 days, none of the professionals in the network
can deliver the requested services. This nuanced approach recognizes that unforeseen
circumstances may arise even within TaxEye's network, and the company aims to provide
alternative solutions to fulfil its commitment to delivering the required services. The
30-day period allows for a reasonable timeframe to explore alternative professional
assignments before considering a refund.
Exclusions
from Refund Requests
Delays from regulators/government departments are excluded.
No refund for rejection by government authorities; re-application incurs additional
fees.
Client
Responsibilities and Penalties
The responsibility for penalties imposed by government authorities squarely rests on the
purchaser when availing services through TaxEye. This clause underscores the importance of
purchasers being cognizant of and accountable for any penalties or fees levied by government
authorities in the course of obtaining the requested services. TaxEye positions itself as an
intermediary that facilitates the engagement of legal professionals but does not assume
liability for any actions or impositions by government authorities. This clause is in line
with the recognition that government authorities may impose penalties for various reasons,
and purchasers are expected to bear the consequences of such actions.
Furthermore, purchasers explicitly confirm their status as neither agents, middlemen, nor
unregistered legal professionals when engaging with TaxEye's platform. This affirmation
establishes a clear understanding that TaxEye's services are designed for direct use by
businesses or individuals seeking legal services, and any attempt to utilize the platform
for intermediation or by unregistered professionals is considered a violation. The clause
emphasizes the platform's commitment to maintaining the integrity of its network, and orders
originating from middlemen or unregistered professionals outside the TaxEye network are
categorized as violations, precluding any refund in such instances. This reinforces TaxEye's
dedication to providing services directly to end-users and maintaining transparency and
compliance within its professional network.
Refund
Method
Refunds processed to the original mode of payment within 30 days of professional approval.
Escalation
Matrix
Level 1: Email designed professionals with cc to [email protected].
Level 2: Appeal to nodal officer at [email protected] if dissatisfied with Level 1.
Other Terms
Payment confirms an assigned professional within 30 minutes.
Know your service requirements and required documents during payment.
Disputes settled in New Delhi court.
TaxEye reserves the right to amend information without prior notice.
We appreciate your understanding and cooperation. For any concerns, reach out to [email protected].