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Whether you have a question about pricing, need technical support, want to explore a partnership, or just want to see the platform in action — we'd love to hear from you.

2-hr response time Mon – Sat · 9 AM – 7 PM Dedicated specialist
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Technical Support
[email protected]
Partnerships & Enterprise
[email protected]
Media & Press
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Working Hours
Monday – Friday 10:00 AM – 7:00 PM IST
Saturday 10:00 AM – 7:00 PM IST
Sunday & Public Holidays Closed

WhatsApp messages are monitored outside hours for urgent tax deadline matters. We aim to respond within 30 minutes during business hours.

Office & Location

Find us across India

Remote-first team with pan-India support and a registered office in India.

Headquarters
Enterfirst Pvt Ltd

India
CIN: U74999UP2017PTC097981
GST: 09AAECE8243L1Z8

[email protected]
Support & Success
Remote — Pan India

Our customer success and support team operates remotely across India, ensuring coverage for all time zones and regional languages.

[email protected]
Registered office — India
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FAQ

Common questions answered

Can't find what you're looking for? Email us at [email protected]

We respond to all email and form submissions within 2 business hours on working days (Mon–Sat, 9 AM–7 PM IST). WhatsApp and phone queries are typically answered within 30 minutes during business hours. For urgent tax deadline matters, WhatsApp is monitored even outside business hours.

Onboarding includes a 1-on-1 setup call, template library configuration for your firm, team role and access setup, and a walkthrough of the modules most relevant to you. We also share a best-practice playbook tailored to your practice type (CA firm, tax litigation, or corporate tax). Most firms are fully operational within 1–2 days.

Yes. For firms with 20+ users or complex requirements — such as multi-branch setups, API integrations, custom SLA rules, or white-labelling — we offer custom enterprise plans. Email [email protected] or call our sales team to discuss your requirements.

Absolutely. TaxEye uses AES-256 bank-grade encryption for all data at rest and in transit. We are DPDP Act 2023 aligned, ISO 27001 controls aligned, and all data is stored on India-based servers. We never transfer client data outside India. A full data processing agreement is available on request for enterprise customers.

We have a growing partner programme for CA associations, accounting bodies, and tax education platforms. If you'd like to refer clients or become a certified implementation partner, email [email protected] with the subject "Partnership Enquiry" and we'll share our partner programme details.
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