Terms and Conditions

1. General Introduction

The domain https://taxeye.in/ or its related services is a unit operated by Enterfirst Private Limited, a company registered under the Companies Act of 2013 with a registered address at 10th Floor, Plot No. 1015 Cabin No.1, Arunachal Building, Barakhamba Road, Connaught Place, New Delhi - 110001.

2. Definitions

For your better understanding of these terms, here are some key definitions:

• User: any natural person or artificial entity accessing or using this platform.
• Subscription plan: any plan – paid or free – selected by the user to use our software/services.
• Account: an account that a user creates for purchasing a product/service from our platform.
• Applicable laws: any law, regulation, press note, or any related governmental guideline applicable in India.
• Client’s Data: any financial, tax filings, tax/legal notices, PAN/GST/TAN numbers, personal, business, or compliance-related information uploaded or submitted by the user.
• Services: notice management, client 360, tax filings, GST compliance, TRACES portal management, software tools, analytics, documentation, tech support, or related services provided through this platform.

3. Eligibility to Use

By accessing and using our platform and its services, you warrant that:

• You are at least 18 years of age.
• You can enter into legally binding agreements and contracts.
• You are not disqualified by the law.
• If you’re acting on behalf of some other entity/individual, then you’re authorized to do so.
• All information provided by you is accurate, true, and complete.

4. Scope of Services

We provide tech-driven tax notice management and compliance services for income tax, GST, and TDS. Our services include:

• Income tax notices and litigation case management
• AI drafting studio
• Case law engine
• GST compliance and filings
• SCN and GST notices lifecycle management
• Refund and return compliance
• TDS and TRACES integration
• Notice auto-fetching with consent
• Reconciliation and deduction
• CA practice and CRM team management with document vaults
• Client 360 lifecycle management
• Tax calculators and automated compliance tools
• Deadline alerts and notifications
• Filings and preparations via the software

TaxEye reserves the right to modify, suspend, or discontinue any service without prior notice.

5. User Responsibility

As a user of our platform, you agree to:

• Maintain the confidentiality of your login credentials.
• Make sure to submit documents and other details for timely tax compliance.
• Give your approval for timely tax filings, notice replies, and other submissions.
• Provide correct and accurate information.
• Comply with relevancy and applicable laws at all times.

Additionally, you will be responsible for:

• The accuracy and completeness of the information provided by you.
• Payment of taxes, interests, and penalties.
• Any consequences arising out of your inability to perform your part of the duties as a user of our services.

6. Registration of Account

To use our services, you will have to create an account with us. It is your responsibility to ensure that you do not share the confidential login credentials and other information with an unauthorized third party.

TaxEye reserves the right to suspend, terminate, or block your access to your account with us if you are found to be involved in fraudulent activities.

That you are solely responsible for all the activities arising out of your account on our platform.

7. Authorization of Filings

As a user of our services/platform, you authorize TaxEye, its authorized partners, affiliates, employees, and professionals to:

• To access your portal on behalf of the user where legally permitted.
• Use Digital Signature Certificate, Aadhaar authentications, OTP verifications, and other electronic consent mechanisms as authorized by you.
• Communicate with the government department for processing your filings, notices, or applications.

8. No Professional or Legal Guarantee

We take reasonable steps to make sure that our software provides accurate calculations, notice drafting assistance, and compliance support, but:

• Regulations are subject to changes and interpretations.
• Calculations can contain errors via automated systems.
• There may be some issues here and there due to technical faults that impact filings.

We do not guarantee:

• Approval by the government authorities.
• Tax refunds or savings.
• Completely error-free filings and operations.
• Uninterrupted availability of this platform.
• Zero chances of any penalties, interests, or litigation.

We do not provide legal, financial, or accounting advice unless expressly stated otherwise.

9. Third Party Services

Our platform integrates with third-party providers, such as:

• Government portals like ITR, TRACES, or GST.
• Payment gateways
• Banks
• e-signature providers
• API service providers

We are not liable for:

• Failures or delays caused by any third parties.
• Inaccurate data origination from the said third party.
• Downtime or maintenance of government portals.
• Payment gateway failures – technical or otherwise.

10. Fees and Refunds

Payment

• All users agree to pay for the selected services and subscription plans. All payments made in advance unless otherwise specified.
• All applicable taxes, including GST, shall be charged when required.
• We can revise the pricing of our services as and when, at our sole discretion.

Refund

Since we are a SaaS tax platform, all payments are made once and non-refundable. Certain provisions do warrant a refund if you are unable to render our services or if our platform remains inaccessible for a period of 7 days continuously. For more information on how our refund system works, you should read our refund policy, as published on this platform.

11. Intellectual Property Rights

All IPR, including software, branding, logos, word marks, content, databases, designs, workflow, algorithms, or compliance tools are the IPR of TaxEye or its licensors. As a user of this platform, you are only granted a limited, non-transferable, revocable license to access and use the platform for intended and agreed upon lawful purposes.

Users shall not try to:

• Reverse engineer the platform.
• Copy, distribute, or sell the content, passing off as their own or otherwise.
• Resell or sublicense their access to this platform.
• Use automated scraping tools; or
• Interfere with our platform’s security access or protocols.

12. Data Privacy and Confidentiality

TaxEye may collect and process personal or financial information, such as your PAN, Aadhaar, GSTIN, TAN, Bank information, financial statements, and tax records, as part of providing our services.

That such information is used and handled as per the Digital Personal Data Protection Act of 2023, Information Technology Act of 2001, and other related applicable laws of India.

As a user of TaxEye, you consent to the electronic collection and storage of information, processing such information for providing services, and sharing the said details with the government authorities whenever legally required.

We implement reasonable security measures to secure/protect your data and your access to our services, but no system is 100% secure and doesn’t always guarantee absolute security against cyber risks or unauthorized access.

13. Consent For Communications

By using our tax SaaS platform, you consent to receive emails, SMS alerts, WhatsApp notifications, calls, compliance reminders, and other transactional communications. Such communications may relate to:

• Renew your subscription with us.
• Reminder for tax notice response filing.
• Due date alert to submit your tax returns and reconciliations.
• Regulatory alerts.
• Payment confirmations.
• And service notifications.

14. User Content

All users of our platform are the rightful owners of their documents and any data uploaded to the platform by them.

The users grant TaxEye a limited right to store, access, process, use, or transmit for the purpose of providing our services and authenticating your KYC during the onboarding process. As a user, you represent that you have the necessary rights and permissions to upload such content.

15. Prohibited Activities

• Users shall not use this platform for unlawful and illegal purposes.
• They shall never upload false, misleading, or fraudulent information.
• Try to use this website or its services via unauthorized access.
• Phish this platform or install malware or related malicious codes.
• Use our platform as a means to evade taxes, legal responsibilities, or violate laws.

TaxEye reserves the right to suspend or terminate access to this platform upon such violations or suspicions thereof.

16. Suspension and Termination

We may terminate or suspend your access to the platform without intimating or providing a prior notice:

• If the users have breached these terms.
• In case we detect any unusual, fraudulent activity, or suspicious activities.
• The needed information isn’t provided on time, and after repeated follow-ups.
• Payment remains unpaid at the user’s end.

Note that once your services are suspended, you won’t be able to access your account immediately. Also, certain data will still be retained for legal and compliance purposes, as permitted under the DPDP Act of 2023 and other applicable laws of India. For more information, refer to our privacy policy.

17. Limitation of Warranties

To the extent allowed by the law, TaxEye will not be liable for any of the indirect or consequential damages, loss of profits or revenue, business interruptions, penalties/interest as imposed by the authorities, loss of data, or any delay caused by the government systems.

Our aggregate liability arising out of the services shall not exceed the fees paid by the user to TaxEye during the preceding six months.

18. Indemnity

The users agree to indemnify and hold harmless TaxEye, its directors, partners, affiliates, employees, agents, or any other related person against any claim, losses, liabilities, damages, or penalties arising from:

• Incorrect information provided by the user;
• Violation of the applicable laws;
• Misuse of this platform;
• Any part or all breach of the provisions of these terms and conditions.

19. Disclaimer of Warranties

We provide our services on an “as is” and “as available” basis. TaxEye disclaims warranties, including merchantability, accuracy, fitness for a particular purpose, reliability, and non-infringement.

20. Force Majeure

TaxEye is not liable for delays or failures caused by events that are beyond our reasonable control, including natural disasters, cyberattacks, government restrictions, internet/tech failures, or any other issue on government portals.

21. Governing Law and Jurisdiction

The terms and conditions are governed by the laws of India. Any dispute arising out of or relating to these T&C will have the exclusive jurisdiction of the courts in Delhi, India. Also, TaxEye may elect to resolve disputes via arbitration or mediation as per the provisions set under the Arbitration and Conciliation Act of 1996.

22. Modifications

We reserve the right to modify, change, or update these terms at any given time. Your continued use/access to the platform constitutes your acceptance of the revised terms and conditions.

23. Severability

If any provisions of these terms and conditions are severed or declared void/invalid/unenforceable, then the remaining provisions would still be valid and in full force and effect.

24. Entire Agreement

These terms & conditions, privacy policies, refund policy, or any other policy or guidelines/agreements published on this platform form a collective entire agreement between the clients/users and TaxEye, setting the provisions for the use of this platform and its services.

These T&C supersede all prior communications, undertakings, representations, agreements, whether written or oral, relating to the subject matter herein.

25. Contact Us

If you have any concerns regarding these terms and conditions, then you may connect with us at: